Returns Policy

Returns Policy

We care about our customer’s experience with our products. For safety and hygienic reasons, our policy is that all sales are considered to be final. There are four exceptions to this policy:

  • Damaged products (expired, mouldy)
  • Defective products (example: damaged by the delivery company while in transit)
  • Products shipped in error (incorrect product shipped, over/under shipment, product not received)
  • Recalled products

If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund. For products shipped in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

Frequently Asked Questions

How do I return a product?

All sales are considered final. There are four exceptions:

  • Damaged or defective products (example: expired, mouldy, damaged by delivery company while in transit)
  • Defective products (example: product doesn’t work)
  • Products shipped in error (example: wrong product shipped, over/under shipment, product not received)
  • Recalled products

If a product has been found to be damaged, defective, shipped in error, or recalled, you may be eligible for a refund. For products shipped in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.
To request a return, use our contact us form, or call 1-888-234-5678 during regular store hours. You may also return it in-person (with a receipt or printed copy of your online receipt) to any 5Buds Cannabis store in Warman, Yorkton, or North Battleford.

Do I need a receipt?

Yes, you will need to provide your original receipt if the product was purchased in-store, or provide a printed copy of your online receipt.

Can I exchange my product for a different one?

A product can only be returned if it’s damaged, defective, shipped in error, or recalled. If that happens, you will be refunded and can choose to purchase any other product in our stores.

Will I get back what I originally paid for the product?

A product can only be returned if it’s damaged, defective, shipped in error, or recalled. If your product is eligible for return, we will refund you the total cost you paid for the item, and we will cover all shipping costs.

Can I return a product after I’ve opened the package?

No, all sales are final with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

I didn’t mean to open the package. Can I still return it?

Sorry, but we cannot accept opened packages unless the product was defective.

If I don’t like the experience of the product, can I return it?

Sorry, but no. For that very reason, we recommend that you buy the smallest size possible if you are trying a new product.

If my product is defective, can I return it?

Yes, please do! Products may be eligible for a refund if they are expired, mouldy, they don’t work, or they are damaged by the delivery company while in transit. Please see How do I return a product?

Can I return cannabis accessories or ancillary items?

Our returns policy is the same for all our products.

How long do I have to return a cannabis product after I purchase it?

Cannabis products may only be returned if they are damaged, defective, shipped in error, or recalled. Please submit your request for a return within two business days of the delivery date.

How long does it take to receive a refund?

Once we determine that your product is eligible for return, the refund will be processed the following business day.

How will my payment for a return be refunded?

A refund will be made to the original method of payment.